Privacy Policy

 ast updated: February 13, 2025

At Caregiver Grief Connexion, we value your privacy. We take the protection of your personal data to heart and are committed to being transparent about it.

This Privacy Policy clearly explains the types of information we collect, why we do it, the partners with whom we may share it, and your rights to access, modify or correct this data. When we talk about “Caregiver Grief Connexion”, or use the terms “we”, “us” or “our”, we are referring to our company.

We would like to emphasize our unwavering commitment: your data is treated with the utmost respect and we prohibit ourselves from selling it to third parties.

This policy applies specifically when you browse the site https://www.caregivergrief.com/. We invite you to read it carefully to understand in what context you share your information with us and how we ensure its use. By browsing our site, you consent to the use of your data as described in this Policy.

To provide you with an optimal understanding, we have identified the specific situations where your information could be shared with us and the way in which we process it.

The policy is divided into several sections:

  1. Discover Caregiver Grief Connexion.
  2. Contact Caregiver Grief Connexion administrative team

This privacy policy explores the management of your data in its different sections. It covers the use of your information, the conditions of its sharing, your rights of access and management, the protection of your data, as well as the means of contacting us.

1. Discover Caregiver Grief

When you seek to learn more about Caregiver Grief Connexion by contacting us or subscribing to our newsletter, you are likely to visit our website. During this visit, we collect different information.

We collect:

  • Your IP address.
  • Data via cookies or similar technologies, which includes:
    • The type and version of your browser.
    • The referring page that directed you to our site.
    • The duration of your visit and the time spent on each page.
    • The date and time of your access.
  • The identification and language of your browser.
  • Your operating system.
  • Your geographic location.
  • Your activities on our site (for example, the sections consulted).
  • The information you transmit to us during your first contact.

Why do we collect this data?

The information we collect helps us understand how our website is used. This allows us to improve it, improve its functionalities and adjust it to best meet the expectations of our users. In addition, this data strengthens the quality of our service and facilitates our communications, to guide you effectively to the information sought.

Legal basis

The collection is justified by our legitimate interests in improving our services, and yours, in particular to respond to your requests and facilitate our interactions.

To know

The information obtained via cookies does not allow us to identify you. You have the possibility to refuse the use of cookies, either via your browser settings or via a pop-up window on our site. However, this refusal could limit your access to certain features of our website.

2. Contact Caregiver Grief Connexion administrative support team

Contact our administrative support team.

If you encounter a problem and wish to contact our administrative support team, we will collect data such as your name, first name, email address and other relevant information to trace your transactions.

Purpose

This information allows us to quickly identify you and address your questions or concerns.

Legal basis

The collection is essential to ensure accurate identification and effectively respond to your needs.

Use of your data

When you provide us with your personal information through our site, you adhere to the terms of this Policy. It is also your responsibility to respect and protect the personal information of others.

Here is how we use your data:

  • Site optimization: Improve our site by adding new features, conduct research and maintain its current performance.
  • Customer service: Provide impeccable customer service.
  • Analysis: Develop statistics to guide our business strategies.
  • Communication: Contact you for marketing, advertising or account management purposes.
  • Obligations: Ensure that we honor our contractual and legal commitments to you.
  • Update: Update our records.

Use of cookies

When you browse our site, we use cookies and other similar technologies to collect certain information.

A cookie is a small file that stores data, such as an anonymous unique identifier. They are saved either on the user’s computer or device, and help us personalize your browsing experience with each visit.

Who we share your data with and why

We want to reassure you that your personal information is never sold. It is only shared in accordance with the terms of this Policy.

By agreeing to this Policy, you understand that we may share your data with:

  • Third-party providers: As part of our business, certain services require us to share your data with third parties. This may include our marketing agency or our technology providers. These providers only collect, use and disclose your information to the extent necessary to perform the services they provide to us, such as hosting our site through Godaddy.com.
  • Third-party privacy policies: Some of our third-party providers have their own privacy policies in respect to the information we are required to share with them. It is important to review these policies to understand how your data will be handled.
  • Redirection to other sites: If you are redirected to another site or application, please note that this Policy no longer applies. Make sure you are informed of the policies of these third-party sites.

List of our IT service providers and links to their privacy policies

Disclosures under legal constraints

We may be required to share your information in the following cases:

  • To comply with legal obligations or comply with a legal process.
  • To defend the rights or property of Caregiver Grief Connexion
  • To ensure the security of our website, our users and their information.

Transfers related to business transactions

In the event of a change of control of Caregiver Grief Connexion whether by sale, merger, liquidation, restructuring or acquisition, your data may be affected. This information would only be used to finalize the transaction. We would only share it without your consent if the law requires us to do so. We are committed to ensuring the confidentiality of this information and to delete it if the transaction does not succeed or if it is no longer necessary for its completion.

External links

Please be aware that links on our website may redirect you to other sites. We are not responsible for the privacy practices of these third-party sites. We therefore invite you to consult their privacy policy.

Your rights relating to your personal data

Under data protection laws, you have specific rights regarding your personal information. Here is a detailed overview of these rights:

  • Access to your data: You can ask us to access your data to view it. To ensure the security of your information, we may ask you for additional information to verify your identity.
  • Rectification of your data: If you find an inaccuracy in your data, you have the right to ask us to rectify it.
  • Erasure of your data: You can request the deletion of your personal data. However, we may be obliged to retain it for legal reasons.
  • Objection to processing: You can object to our processing of your data, unless we have legitimate grounds that override your rights, or for legal reasons.
  • Limitation of processing: In certain circumstances, such as the inaccuracy of your data, its unlawful processing or the necessity to retain the data for legal reasons, you can ask us to limit its processing.
  • Portability of your data: You can ask us for a copy of your data in an accessible format.
  • Withdrawal of consent: If you have previously consented to the processing of your data born, you have the right to withdraw this consent at any time.
  • Filing a complaint: If you believe that we do not comply with data protection laws, you have the right to lodge a complaint with the competent authority.

Access and management of your information

If you wish to consult, modify or delete your personal data, please send us your request through the “Contact” section on our site or by using the contact details mentioned at the end of this policy. In order to effectively process your request, please provide us with sufficient details so that we can identify you.

Storage of your data

The data we collect is stored on Godaddy servers, located in Quebec.

Retention period

We keep your information for the time necessary to achieve the purposes for which it was collected or to comply with our legal obligations. Once this period has elapsed, or in the event of withdrawal of your consent, your data will be deleted. Upon simple request, we can confirm this deletion.

Security measures

We implement security measures to protect your personal data against loss, unauthorized access or any form of illicit processing. In particular, our site uses the HTTPS protocol, is secured by an SSL certificate and benefits from the protection of the iThemes Security plug-in against potential threats and malicious bots thanks to reCAPTCHA. If you have any concerns about the security of your data, do not hesitate to contact us via our “Contact” section.

Consent age

We do not knowingly collect information from individuals under the age of 14. If a parent or guardian becomes aware that a minor under the age of 14 has transmitted data to us without parental authorization, they are requested to contact us. In the event that we become aware of the receipt of such data without appropriate consent, it will be immediately deleted.

Commission d’accès à l’information du Québec (CAI)

If you are not satisfied with our response to a request relating to your personal information, you have the right to contact the Commission d’accès à l’information du Québec. This entity is responsible for monitoring data processing practices in Québec.

Contact information:

Bureau 900, 2045, rue Stanley, Montréal (Québec) H3A 2V4

514 873-4196 | Toll-free telephone: 1 888 528-7741

Fax: 514 844-6170

📧 cai.communications@cai.gouv.qc.ca

http://www.cai.gouv.qc.ca

Policy updates

We may make changes to this Privacy Policy. We therefore invite you to consult it regularly. Any update will be effective as soon as it is published on our site. In case of major changes, a notification will be posted here to keep you informed.

Contact us

For any questions, to access your data, correct it, delete it, or simply obtain more information, you can contact us at:

Caregiver Grief Connexion
550 Sherbrooke Ouest Suite 100, Tour Est, Montreal, Quebec H3A 1B9
📞 514 399-9082 | 📧 info@caregivergrief.com